[FaSoLi] Fwd: [lavoro] Red Hat UK in cerca di Technical Support Engineers - Junior/Senior

[Marco Bertorello]

Qualcuno ha voglia di emigrare?


---------- Forwarded message ----------
From: Eva Schaller <e.schaller@gmail.com>
Date: 2010/5/5
Subject: [lavoro] Red Hat UK in cerca di Technical Support Engineers -
Junior/Senior
To: lavoro@lists.linux.it


Salve a tutti,


Red Hat sta cercando candidati per le posizioni di Associate Technical
Support Engineer e Technical Support Engineer in Inghilterra.
Se interessati mandare il curriculum a eva AT redhat DOT com.

Di seguito i profili delle due posizioni:

==============================================================================

Position Title: Associate Technical Support Engineer

Position Location: Red Hat, Farnborough, Hampshire, UK

Position availability: Immediate

Position Description:

Your main responsibilities will include working in a
multicultural/multilingual technical team, dealing with support requests
from enterprise customers via the telephone and the Web. You will also
be responsible for maintaining a high level of customer satisfaction and
for keeping your technical and non-technical skills current by attending
courses and spending part of your time in personal development. Your
main duties will include:

* gathering information for each issue
* carrying out the necessary research
* working with senior team members in order to transfer the problem to
 them or in order to get advice on how to proceed further and provide
 solutions to customers incorporating your findings in Red Hat's
 Knowledge Base when necessary

Technical skills:

* basic Linux system administration experience at home, work or school
* basic theoretical knowledge of networking, UNIX-like services and
 concepts
* basic application debugging skills
* software development experience (programming and scripting languages)
 not required but considered an advantage

Profile:

* strong troubleshooting skills and a passion for problem solving and
 investigation
* customer focus and service orientation
* ability to work well in a team
* ability to multi-task, prioritise and work under pressure
* ability to work in process-driven environments as well as in contexts
 where consultation with colleagues, taking initiative and judgement
 calls are necessary
* ability to communicate courteously and effectively with customers,
 third party vendors and Red Hat associates
* contributions (not necessarily development) to Open Source community
 and projects considered an advantage

Preferred education:

* IT degree or equivalent work experience
* RHCE or equivalent not required but considered an advantage

Languages:

* Fluent in written and spoken English
* Written and spoken fluency in any of French, German, Italian, Spanish
 considered an advantage

==============================================================================

Position Title: Technical Support Engineer

Position Location: Red Hat, Farnborough, Hampshire, UK

Position availability: Immediate

Position Description:

Your main responsibilities will include working in a
multicultural/multilingual technical team, dealing with highly technical
support requests from enterprise customers via the telephone and the
Web. You will also be responsible for maintaining a high level of
customer satisfaction and for keeping your technical and non-technical
skills current by attending courses and spending part of your time in
personal development. Your main duties will include:

* gathering information for each issue
* carrying out the necessary research
* providing analysis to fully understand the issue
* proposing workarounds if appropriate
* proposing and discussing fixes, providing advice and educating
* customers
* interfacing with engineering, product management and support
 management when necessary in order to prioritise customers' requests
* incorporating your findings in Red Hat's Knowledge Base when necessary

Technical skills:

* 3+ years of commercial Linux experience in the enterprise sector
* Linux system administration experience at RHCE level (RHCE not
 required). Self assess your RHCE skills at the following address:
 https://www.redhat.com/apps/training/assess/redhat_europe/
* good theoretical knowledge of networking, UNIX-like services and
 concepts
* advanced application debugging knowledge
* basic kernel debugging and tuning knowledge
* software development experience (programming and scripting languages)
 not required but considered an advantage
* knowledge of enterprise storage solutions and clustering considered an
 advantage
* knowledge of enterprise database solutions considered an advantage

Profile:

* strong troubleshooting skills and a passion for problem solving and
 investigation
* customer focus and service orientation
* ability to work well in a team
* ability to multi-task, prioritise and work under pressure
* ability to work in process-driven environments as well as in contexts
 where consultation with colleagues, taking initiative and judgement
 calls are necessary
* ability to communicate courteously and effectively with customers,
 third party vendors and Red Hat associates
* knowledge of support systems and tools considered an advantage
* contributions (not necessarily development) to Open Source community
 and projects considered an advantage

Preferred education:

* IT degree or equivalent experience in the enterprise IT sector
* RHCE or equivalent not required but considered an advantage

Languages:

* Fluent in written and spoken English
* Written and spoken fluency in any of French, German, Italian, Spanish
 considered an advantage


--
Eva Schaller
_______________________________________________
lavoro mailing list
lavoro@lists.linux.it
http://lists.linux.it/listinfo/lavoro



-- 
Marco Bertorello
System Administrator
http://bertorello.ns0.it